Privacy Policy

Last updated: January 2024

1. Introduction

icy-passage ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website icy-passage.com and use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register interest in our programmes
• Fill out contact forms
• Book sessions or make enquiries
• Subscribe to communications

This information may include:

• Name and contact details (email address)
• Information about your child (age, relevant interests)
• Service preferences
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process bookings and registrations
• Send administrative information about sessions
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website and services
• Professional advisers (accountants, lawyers) where necessary
• Law enforcement or regulatory bodies when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and sensitivity of the data and the potential risk from unauthorised use or disclosure.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our services are designed for families with children. We collect information about children only through their parents or guardians and only as necessary to provide our educational services. We do not knowingly collect personal information directly from children under 16 without parental consent.

9. Cookies

We use cookies to enhance your experience on our website. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

icy-passage
47 Colmore Row
Birmingham B3 2BS
Email: [email protected]

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